FAQs

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FAQs

What happens when I place an order?

Once you have placed your order, you will receive a digital preview of your design within 2 working days.

Only when you have approved the design will carving commence.

We aim to post out your order within 7 days from design approval however, please contact us if you require your order to be expedited and we will see what we can do.

How do the kids handwriting products work?

It's simple! Once you have placed your order, take a photo of the writing you wish to have engraved and email it over to info@hugoandjames.co.uk

Within 2 days you will receive a digital preview for your approval.

For more information, read this blog post.

Can I have a font that is not advertised on the website?

There are lots of fonts that we are able to engrave. Please contact us with your ideas and we will discuss with you what is possible. We love trying out new things so don’t hesitate to get in touch! Email info@hugosworkshop.co.uk

Can I change/cancel my order?

We do aim to get our orders out to you as soon as possible.

Email us at info@hugoandjames.co.uk and if we can, we will amend it for you. Unfortunately, if it is already being processed we won’t be able to make any changes, but you can just return it to us. Please note that personalised orders cannot be cancelled once they have gone into production.

How do I care for my Chopping Boards and Egg & Soldiers Boards?

Before your board left our workshop it was treated with at least three coats of oil. We advise that you continue to condition the board with a food safe oil, and therefore include a small bottle of White Mineral Oil to start you off with every board. You can buy more White Mineral Oil from your local DIY shop or an online retailer such as Amazon.

HOW TO USE:

Apply a generous amount of oil with a clean rag or kitchen paper. Leave to absorb for an hour or so and wipe off any surplus. The frequency of application depends on how you use your board. If you use it every day (which you should), the saying goes:

"Oil it once a day for a week, once a week for a month, once a month for a year, and then once a year for the rest of your life..."

To clean it you should scrub it with hot water and soap. Rinse and dry thoroughly. Do not dry it in hot sunshine or close to your AGA. Never submerge cutting boards in a sink of water! Wood is porous and will soak up water causing the cutting board to crack when it dries.

To eliminate garlic, onion or any other smells from your board you can rub it with coarse salt, baking soda, lemon or vinegar, leave for a few minutes and rinse.

Do not leave anything moist on the board for a long time, ie. cheese overnight, as the moisture gets into the wood and stains can develop. If any dark marks should develop on your board (although they shouldn’t if you have been oiling it), you can try rubbing it with fresh rhubarb.

Customer Services & Support

If you have any further queries, please contact us at info@hugoandjames.co.uk We will endeavour to respond to all complaints within 2 working days.

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